Also we have vast experience in large breeds and working dogs, which can be problematic to get appropriate care for. We are a recently established business and a husband and wife team. Dogs have always been a main passion in our lives, and it has always been a desire of ours to work with them in some capacity. Well, jointly we have around 45 years experience jointly of owning and handling large breeds; Bullmastiffs, Dogue de Bordeaux, and in recent years working breeds; Dutch Herder and Malinois. From experience, we have found it difficult to find care for them. Therefore, it is our intention to offer a service, with our vast knowledge and experience of large breed and working dogs. Of course, ALL dogs are welcome, no matter how big or small. We endeavour to offer your dogs the best service and attention whilst in our care. https://www.monarchfabrications.co.uk/ completed the building of our block of 6 state-of-the-art thermal kennels (see photos). We are licensed with the Durham County council and insured with Protectivity. Documents can be seen on request. TERMS & CONDITIONS
No booking is secured until we receive your 20% non-refundable deposit. The remaining balance is due on or before the day of boarding. MEET & GREET
We will offer a meet and greet so your dogs are familiarised with us and our environment. COLLECTION & DROP OFF TIMES
We will try to accommodate your requirements as best we can. However, please be aware that we have a business to run and other dogs to care for. Please consider your flight times when completing the booking form. If you have an early morning flight, you may need to start your booking from the day before your departure for this reason. EXERCISE
BOARDING DOGS will be exercised to a minimum of twice a day. Our exercise areas are safe and secure, so they'll get the freedom to run and enjoy their daily exercise sessions. We will off other enrichment activities for dogs that cannot walk very far due to health or age. CLEANING
We will be using Pet Fresh disinfectant throughout the premises to ensure high levels of hygiene. Kennels and dog bowls will be thoroughly cleaned in between each dog stay to eliminate any potential cross-contamination. Kennels will be cleaned daily. Any bags of dog waste will be disposed of correctly. We will use your dog's own bedding if required whenever possible. FEEDING
You supply your dog's food and treats as you know your dog's diet best. Dogs will be fed separately, and mealtimes will be supervised. Dogs from the same household will be fed according to the client's recommendation unless we deem it to be unsafe. SHARING A KENNEL
Dogs from the same household will only share a kennel with written consent from their owners and if we feel it safe. Dogs from separate homes will not be left alone together. BOARDING PUPPIES UNDER A YEAR
All dogs under the age of 12 months, where possible, will be given time to explore the environment, sounds and be kept entertained with activities and objectives. Training will be positively rewarding. VACCINATION, DISEASE CONTROL & PREVENTION
We need to see a copy of your dog's vaccination record and keep it on-site throughout your dog's stay. You are responsible for keeping your dogs' vaccination updated. Unfortunately, we can't accept any dog/s if their vaccinations are not up to date. If a restart is required, remember it's 2 weeks after the last vaccination before boarding. Please flea, worm, and tick treat your dog/s before their stay. If your dog comes to us with Kennel Cough or any other infectious disease/illness we will be unable to accept them and will contact you or your emergency contact to come and collect them. We will isolate your dog/s until they are collected. Then the premises will undergo thorough cleaning using Pet Fresh disinfectant. We accept no responsibility if your dog develops Kennel Cough while in our care or shortly after as it is a virus and can be picked up from anywhere. However, we can reassure you that our premises will be fully disinfected as per a DEFRA-compliant cleaning regime to prevent the spread of Kennel Cough. This applies to both vaccinated and non-vaccinated dogs as the Kennel Cough vaccine is not a 100% guarantee. URGENT CARE
If your dog becomes ill or urgently needs vet treatment whilst in our care and we have your permission, we will use Dunelm vets in Durham, or the nearest practice immediately available. You are responsible for any vet bills that may occur. We will contact you or your emergency contact for advice and keep you updated on the care your dog is receiving. DISEASE, ILLNESS & DEATH
If your dog shows any signs of disease or illness it will be isolated from the other dogs until we have received advice from the vets. If your dog has an infectious disease, we will contact you or your emergency contact (always kept up to date at all times) and contact the licensing authority on the next working day. Following an infectious disease, we will undergo a quarantine period on the vet's advice if necessary before boarding is allowed to resume. We will inform the authority of any death on the premises and arrangements will be made for your vet to keep your dog until you return. You are responsible for the cost of all vet bills
GDPR IMPORTANT DATA REGULATIONS
With regards to the regulations of the Data Protection Act 2018, any data provided by yourself will be kept and stored safely and securely. Your personal information is for our use only and will not be shared with other third parties. We will not be using your personal information for any form of marketing. We will only contact you regarding the care of your dog. The only people we may share your information with following your permission are a vet or boarding inspector. We will only hold your information for 2 years from the last date you used our services. Photographs of your dog may be used on our social media pages unless you for us not to.
***BIG PAWS K9 CUSTOMER NOTICE REGARDING CORONAVIRUS***
EXERCISE YOUR DOG IN OUR ENCLOSED PADDOCKS – MINIMISE THE RISK OF SOCIAL INTERACTION
Coronavirus (Covid-19) remains at the forefront of everyone’s life. Please follow the current Government advice: https://www.gov.uk/coronavirus
Most people can avoid close contact with other walkers most of the time. However, if you have serious health or respiratory issues that put you in the at-risk category for COVID19, so any outing in public is risky. Therefore, you may wish to exercise your dog in isolation (in your own paddock) so that contact and interactions are kept to a minimum. The enclosed paddocks are also ideal if:
• You want to let your dog off the lead exercise freely
• You are not confident in handling your dog
• Your dog’s recall is unpredictable/non-existent
• Your dog is reactive to other dogs
Details
Whatever the reason may be, Big Paws K9 has 2 enclosed exercise paddocks (45m x 20m) for hire, enclosed by secure 6ft fencing and gates. Thus, allowing you to exercise your dog safely whilst adhering to social distancing advice, giving you peace of mind in these troubling times. Location: Big Paws K9, Brackenhill Stables, Shotton Lane, Shotton Colliery, Durham DH6 2RA
Enter Big Paws K9 DH6 2RA into Google Maps and it will direct you right to the gates
Opening Hours: 9 am – dusk 7 days a week
• The 2 exercise paddocks will have staggered entrance and exit times
• There is a 15-minute window after each slot for changeover to avoid social contact
To book use the ‘Book Now’ button at the top of the page. Select your preferred date and time, we will reply via Messenger to advise if your slot is available. You can choose to pay through PayPal or cash on the day (a 50 pence surcharge will be applicable for PayPal payments)
• Car parking for 1 car per paddock provided within our entrance gates.
• Dog waste bin is provided (you will have to provide your own bags)
