23/07/2026
IMPORTANT PLEASE READ
Health & Welfare Policy:
Your dog’s health and wellbeing are my top priority. Owners MUST inform me of any known health issues before their appointment, including (but not limited to) lumps, bumps, scabs, wounds, sores, skin conditions, infections, recent surgery, injuries, or any other medical concerns.
Any health issues or medical conditions MUST be disclosed BEFORE your appointment. If undisclosed concerns are only revealed at drop-off and prevent me from safely carrying out the groom, the appointment will be cancelled and the full grooming fee will be payable.
I reserve the right to refuse or stop a groom at any stage if I believe continuing is not in your dog’s best interests, or if grooming products, water, brushing, clipping, or drying could worsen an existing or newly identified condition. I am the professional, it is my choice because it is my business at stake should something happen.
This policy is also in place to protect your dog’s welfare and to ensure I am not held liable for the aggravation of any pre-existing or undisclosed health condition. If veterinary treatment is required before grooming can safely continue, I will be happy to reschedule your appointment once your dog has been cleared for grooming.
Please help me do right by your dogs, their health and welfare is always what I put first in everything I do for them ❤️
Thankyou
Amber