16/10/2026
As a human being who also has a personal life and works, I can't always answer my phone/instantly respond to a text, I may actually have a family emergency, I may have issues with technology, I may actually be studying or I may actually forget to respond.
I am only human, like I say to a number of my clients.
If you have not received a plan from me, please let me know. I am having problems with emails sending for some reason, I am trying to get this resolved! I do try to send plans within two days of an in person appointment.
Now, what I do not appreciate is sh*tty messages.
I am an extremely understanding and patient person, but I even have my limits. I have gone way beyond my remit for some. I have also learnt over the years who I wish to continue working with. Yes, I care about the dog I am working with, but sometimes it is the human I am mainly communicating with. So, going forward, all new clients will be required to complete a questionnaire about your dog and also yourself.
As somebody who is self employed, I do not have anybody to take calls for me, attend appointments for me, send plans for me, send booking forms for me or take those emergency calls in between. I also do not have the time to chase for appointments and I do not want people to feel pressured into having another appointment.
I have always been extremely fair in terms of cancellations, because as many of my regular clients know, I may also have to cancel.
Earlier on this year I changed from a package deal to hourly rate to make things easier for 121s.
Taking in to consideration the risks I take going to people and dogs homes, my diesel and maintenance costs, my studies and also my time; I am going to have to review working hours and prices to ensure I am providing the dedication required.