21/05/2026
We just wanted to put out a polite reminder regarding the ordering of live insects and invertebrates as pets.
Before placing an order, please make sure everyone in the household is aware and happy with the decision to take on a new pet, even if it’s “just insects.” These are still living animals that deserve proper care and consideration.
Unfortunately, this week we have had two Special Delivery parcels returned to us containing stick insects. One parcel was never collected and was returned after being held since April, meaning the insects sadly did not survive. Another parcel sent this week also came back to us, seemingly refused, although thankfully those insects were still alive and are doing fine.
Situations like this are incredibly upsetting and completely avoidable. Not only is it unfair on the animals involved, but it also wastes the time and care taken to safely pack them, as well as unnecessary strain on the postal system.
We have always encouraged customers to do their own research before taking on any new pet, and we will continue to do so. Impulse buying helps nobody, especially the animals. You wouldn’t normally bring home a dog or cat without discussion and preparation, so please don’t do it with insects or other invertebrates either.
Thank you to the many customers who continue to provide excellent homes and care for their animals, we really do appreciate it.
