Our Policies
Health Checks
Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to it’s tolerance of the process. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Pricing
Starting prices are for pets:
That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed). Coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing). You can reasonably expect to pay more than the starting price for:
Matted, poorly maintained &/or overgrown coats. Pets with Fleas, Ticks, Ringworm or any other skin condition that may be contagious to either myself or other clients as an extra sterile clean down will need to be done before the next client arrives. Pets which are difficult to manage or uncooperative during grooming. Overweight pets or oversized for the breed standard. Timid, anxious or nervous pets, which require frequent breaks & may need special handling. The costs are passed on to you. If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet. Photographs
Your pet may be photographed before, during or after its groom. Photographs may be used on the Fluff off Pet Grooming website, page and other printed materials. Please let us know if you prefer you pet not to be photographed. Appointment Times
Please be punctual. I work by appointment only; the appointment slot allocated for your pet’s groom has been booked at your request exclusively. I do not double book appointments; a no-show is lost income. Clients arriving more than 20 minutes late for their appointment will be considered a missed appointment and will have to re-book. A £10.00 “No Show” fee will be added to your following appointment. Cancellations
I respectfully request 24 hrs notice if you need to cancel your pet’s appointment. The slot can then be resold. If without reasonable reason you cancel your appointment under the 24hrs notice a £10.00 cancellation fee will be added to your following appointment. De-matting Policy
In the event that your pet’s coat needs to be clipped down to release it from matting or coat neglect, Fluff Off Pet Grooming salon, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk. Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is only possible if the matting is minimal. For severely matted coats where dematting isn’t possible, the only humane way to deal with this will be to completely shave off the coat. Aggressive Dogs
I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, I may terminate the groom immediately. You will be contacted to collect your pet. The full starting price of the groom will be charged.
