07/10/2026
An update on turnaround times.
Unfortunately it’s still around 3/4 weeks. The volume of rugs that have come in over the last 4 weeks have far exceeded any other year. I am washing everything in date order as they come in, this is the fairest way of doing it as everyone wants their rugs back quickly 😵💫.
I really do appreciate you trusting me with your rugs but sadly this has made the turnaround time longer than I would have liked.
I run this business with no staff, it’s me you speak to on the phone, I wash the rugs, check that they are dry, do all the repairs and package the rugs up. This means the business stays personal and I know every part of the process your rug goes through. If you ever have any queries or problems please do not hesitate to contact me.
I am going on a leather course on the 31st October so unfortunately I will be closed from then until the 9th November. This means I will be able to offer leather repairs as well as the rug washing and repairs.
I am working extremely hard to make sure everyone gets their rugs back before I close as unfortunately Zara pony isn’t up to the task of running the business while I’m away! I’d just like to thank you all for your patience during an extremely busy time.
Emma