30/09/2026
A big thank you to all our wonderful clients! 💚
Yesterday was a big day for our practice as we made the move over to our new IT system. Unfortunately, we were completely without access to our computer systems for a large part of the day, which meant things were a little more challenging than usual!
We’d like to say a huge thank you for your patience, understanding and kindness while we worked through the changes. We really do appreciate it!
We’re pleased to say that our systems are now up and running but as with any new system, it will take a little time for all of our team to get used to the new processes.
For the next few days, some things may take a little longer than usual while everyone gets settled in.
📲We would urge anyone with non urgent requests to send us a text / WhatsApp - this will include medication requests, booster appointments and non urgent appointments such as nail trims.
💊 Medication requests:
Please be aware that medication requests may currently take up to a week to be fulfilled so please allow plenty of time when ordering your pet’s medication.
📋 Insurance claims:
We are also experiencing slightly longer processing times for insurance claims while we get used to the new system. We appreciate your patience while we work through these.
Thank you again for bearing with us — we’re excited about the improvements our new system will bring and really appreciate your support and understanding during the transition. 🐶🐱💚