Veterinary Client Mediation Service

Veterinary Client Mediation Service The Veterinary Client Mediation service will assist with complaints between veterinary professionals and their clients.

Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to tr

y and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK. This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.

Why Mediation Supports Veterinary Practices, Not Just Clients- Find out more in our newest blog! Click the link below to...
25/08/2026

Why Mediation Supports Veterinary Practices, Not Just Clients- Find out more in our newest blog! Click the link below to learn more. 🐾

Resolve veterinary complaints efficiently with mediation, helping practices save time, reduce stress and maintain client relationships.

24/08/2026

Some lovely feedback for the VCMS Team!
21/08/2026

Some lovely feedback for the VCMS Team!

Some great feedback for the VCMS and resolution manager Janet!
14/08/2026

Some great feedback for the VCMS and resolution manager Janet!

What Veterinary Complaints can Teach us About the Future of Consumer Resolution... head to our website to access our mos...
11/08/2026

What Veterinary Complaints can Teach us About the Future of Consumer Resolution... head to our website to access our most recent blog. The blog focuses on the realities of veterinary complaints and the insights VCMS gains from supporting both veterinary professionals and pet owners in resolving complaints. 🐾

At VCMS, we spend every day helping veterinary professionals and pet owners navigate complaints and find ways forward. Recent discussions about the future of veterinary complaints handling have generated a great deal of interest across the profession and among consumers. Everyone wants to ensure tha...

10/08/2026

Some brilliant feedback for the VCMS Team and Resolution Manager, Jules!
07/08/2026

Some brilliant feedback for the VCMS Team and Resolution Manager, Jules!

Some great feedback for our resolution manager Janet and the VCMS Team!
31/07/2026

Some great feedback for our resolution manager Janet and the VCMS Team!

Address

Bishops Stortford
CM233UZ

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+443450405834

Website

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