12/08/2026
Important Update Regarding Grooming Services at Baxter’s
I established Baxter’s 18 months ago with a clear commitment: to deliver exceptional care and service for both dogs and their owners. Regrettably, I recognise that I have fallen short of that standard recently, and for that I sincerely apologise.
The performance and reliability of the grooming staff I employed have not met the high standards I set for this business, and this has impacted the service you and your pet receive. I have therefore made the decision to terminate their employment, and will be pausing grooming operations until I are able to recruit and train a fully reliable, permanent team.
Effective immediately, all grooming appointments are suspended until further notice. Any bookings scheduled for the coming weeks will be cancelled, and I will be in touch with each of you individually to confirm this. I am truly sorry to disappoint you and let you and your dogs down; however, I am committed to never providing anything less than the high-quality service you and your pets deserve.
I would like to extend my sincere thanks to all my clients for your continued loyalty and understanding. I look forward to welcoming you and your four-legged friends back to Baxter’s for a groom as soon as possible.
The shop remains open as usual.
Yours faithfully,
Alan
Owner, Baxter’s
