23/08/2021
🌟New cancellation policy 🌟
Hi everyone!
I’d like to start by saying how much I appreciate all of you as customers and friends, without you and your lovely dogs I have no business!
However, I have started to see a huge increase in very last minute cancellations. While I am pleased we’re all able to have a bit more freedom and book those spontaneous holidays, please bear in mind the effect it has financially for me. I will always understand if appointments need to be altered, or cancelled, however at such short notice (late the night before, or the same day) it leaves me no time to fill the appointment and ultimately I am losing money each time this happens.
I have also had quite a few customers forgetting appointments and not turning up at all. Please ALWAYS write your appointment down. I have over 100 customers on my books, and however much I adore each and every one of your dogs, unfortunately it is impossible for me to get in touch with every one of you to remind you when your dog is due. Please feel free to message me as much as you need for a reminder, but I won’t get in touch with you to remind you.
Due to this, I’m afraid I’m having to implement a 48 hour cancellation policy with immediate effect:
🌟 If you need to cancel or rearrange your appointment, you have up to 48 hours before to do so. If it is less than 48 hours before your appointment, unfortunately I will need to ask for 100% of the cost of the groom before I can rebook you. If you do not show for your appointment, you will also be charged before any further bookings can be made 🌟
One last note - Please always be conscious when booking your appointments that it does not clash with any booked holidays, days out, or a time where it might be difficult for you to get back on time to collect your dog.
Again, I will always understand that things can happen unexpectedly and that are beyond your control, so please always talk to me.
Thankyou all again, and I hope you all understand why I have had to do this,
Lots of love to you and your dogs as always,
Alisa
xx