04/06/2026
Head Veterinary Receptionist – Join Our Compassionate Team!
Are you an experienced Head Receptionist, Front of House Manager or Reception Manager looking for your next challenge?
We are passionate about ensuring an exceptional client and patient experience to ensure personal service, commitment, and individuality being at the heart of all we do.
This is an excellent opportunity for a Head Receptionist with strong front of house experience, excellent leadership skills, and a passion for delivering excellent client and patient care.
Your responsibilities will include:
• Taking responsibility for the day-to-day operation of the Reception department.
• Leading, motivating, and supporting a team of 14 Receptionists and a Deputy Head Receptionist across the hospital and branches to deliver an exceptional client experience.
• Recruitment and onboarding.
• Regular 1-2-1’s and conducting Performance Development Reviews.
• Conducting monthly Reception meetings.
• Rota management for the hospital and branches.
• Liasing regularly with the Accounts team, Practise Managers and Clinical Directors.
• Managing client enquiries, requests and complaints, resolving issues promptly and professionally.
• Ensuring all reception procedures, standards, and policies are followed consistently.
• Training, coaching, and developing team members to achieve high performance standards.
What we are looking for:
• Previous experience in a Head Receptionist/Reception Manager role
• Experience supervising, leading and mentoring a reception or front of house team.
• Excellent customer service and communication skills.
• The confidence to make decisions and resolve issues independently.
• Strong organisational skills with excellent attention to detail.
• A professional yet compassionate approach to client interactions.
• The ability to remain calm and professional in a fast-paced environment.
• A flexible approach to working hours and shifts.
• A positive, hands-on attitude and a passion for the veterinary industry.
This is a full-time position, 40 hours per week with a mixture of shifts between the hours of 7:30am-7:30pm. Weekends and bank holidays on a scheduled rota.
Why Join Us?
• A dynamic and rewarding work environment
• Ongoing training and professional development
• Additional leave
• Team events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Access to a GP 24/7
• Health & wellbeing programme
• Sick pay
Apply today – your future career could be here waiting for you!
