08/07/2026
Hi - I'm Jess Heath, and I've been a veterinarian at Alpine Veterinary Medical Centre since 2007. I wanted to write this post from my personal perspective since I have been with this clinic and this community for a long time.
Whitehorse's veterinary landscape has changed a lot since I started. Canada is facing a nationwide shortage of veterinarians and veterinary technicians, and Whitehorse is no exception - currently we're the only clinic in town still accepting new patients. This means we absorb every emergency that comes through the door each day, on top of routine care and health exams.
Our team is made up of veterinarians, registered veterinary technicians, customer service representatives, and kennel assistants, and they care so much about every patient we see. I wish I could show you a day in their lives, because I struggle to find the words for how much I respect them. Beyond the endless list of skilled tasks and procedures they perform, they get peed on, pooped on, and vomited on. They spend extra time meeting their patient’s emotional needs, not just their medical ones. They participate in conversations with families about devastating end of life decisions, and their hearts break every time a patient they've cared for over months or years dies. They should not have to face abuse from people on top of all of that.
Working with people is one of my favourite parts of this job. It is a privilege to get to talk to our clients and learn about them and their pets - I want to know what food your dog eats and what their bowel movements look like, but I also want to know how you chose your dog’s name, how your cat has helped your struggling child, how your dog will howl along to a song they like, how they saved your life. To the overwhelming majority of our clients, who treat us with kindness, patience, and respect: thank you, from the bottom of my heart. Connecting with you and your pets is meaningful and a privilege.
Abusive interactions, whether in-person or through texts or emails, take a real toll on our staff's mental well-being, adding weight to a job that's already emotionally heavy. We understand how frightening and stressful it is to have a sick or injured pet. But that stress cannot come out on the people trying to help.
Every member of our team deserves to be treated with decency and respect. Abusive behaviour cannot be tolerated, and may result in the end of the client-veterinary relationship.