09/05/2026
A small note about communication from our salon:
We are incredibly grateful for how busy our business has become. With that growth, however, comes a very high volume of communication each day ...often 60+ messages, texts and phone calls combined.
A significant amount of time is spent every day reviewing messages, listening to voicemails, returning calls and answering questions. Even with that effort, there are times when we simply cannot respond as quickly as we would like.
Please know that a delayed response is never meant to feel dismissive or uncaring.
Behind the phone is also a working grooming salon. Our priority during the day has to remain on the animals physically in our care, their safety, and the quality of the services we are providing.
We are also real people with families, pets and lives outside of work, and we are working hard to create healthier boundaries around after-hours communication so that we can continue showing up well for both our clients and our loved ones.
We understand that waiting for a response can sometimes be frustrating, and we truly appreciate your patience and understanding.
We care deeply about our clients. If you have reached out and have not heard back yet, it does not necessarily mean you have been forgotten. Sometimes our communication bandwidth is simply full.
For the quickest and easiest way to manage appointments, we strongly encourage using our online booking system whenever possible.
Thank you for supporting a small business that is doing its very best to balance excellent care, thoughtful communication and a sustainable workload. 💗
