19/08/2026
A SMALL BUSINESS REMINDER ❤️
We want to take a moment to talk about something that unfortunately happened at Jurassic Bark.
Recently, a client picked up her dog after a grooming appointment and told our staff that she had forgotten her wallet. She assured us she would return the following morning to pay her $90 + tax balance.
She didn't.
Over the following two weeks, our staff made several polite attempts to contact her. We genuinely wondered if something had happened to her because she had completely disappeared. We left kind messages asking her to please get in touch.
Eventually, we were able to reach her from a different number. As soon as we identified ourselves as Jurassic Bark, she hung up. A subsequent call was declined.
We are a new, small, locally owned business. We aren't a huge corporation that can simply absorb unpaid services. We have rent, utilities, wages, supplies, insurance and countless other expenses that have to be paid every single month.
Every grooming appointment represents time, labour and overhead for our staff and our business.
So while $94.50 may not seem like a huge amount to some people, it matters to us.
We work incredibly hard to keep Jurassic Bark open and to provide a place where our community can bring their animals for grooming, daycare and holistic pet care. We ask that our clients respect the work that goes into providing those services.
If you genuinely forget your wallet, please just communicate with us. We have always tried to be understanding and work with our clients when unexpected situations happen. We believed this client when she told us she would come back the next morning.
Unfortunately, that trust has now been broken.
And this is the part that really bothers us.
Because of one person's actions, we can no longer operate on the assumption that someone who says "I forgot my wallet, I'll come back tomorrow" is telling the truth.
Going forward, payment will need to be arranged before your pet leaves Jurassic Bark. If you forget your wallet, you'll need to figure out another way to make the payment before taking your pet home.
We genuinely wish it didn't have to be this way.
There are so many wonderful, honest clients who we would have happily trusted without a second thought. Unfortunately, when someone takes advantage of that trust, it doesn't just affect us — it affects the trust we're able to extend to everyone who comes after them.
So, to the person responsible: your $94.50 isn't what bothers us most.
It's that you ruined something for everyone else.
Thank you to all of our amazing clients who continue to support Jurassic Bark, pay their balances, respect our staff and understand what it takes to keep a small local business running. We appreciate you more than you know. ❤️