09/04/2026
Happy Friday ,
Just wanted to touch base with everyone and friendly reminder before heading back to school/work hustle and bustle!!
There has been an issue all summer involving construction/traffic and being late to appointments. I do understand that unusual wait times are happening. However I still have a 15 minute late policy in affect. I haven't been strict with this policy all summer however going back to school and busy season upon us I am going to have to be a little more strict. I am a one on one groomer so if i accepted everyone late that pushes each client after you later and also pushes my day later and later.
I do understand things come up and traffic is sometimes hard to avoid. However with the construction there are 3 different ways to get to my house than going through the construction. If you don't know the ways message or call and I’ll explain the alternate ways if you wanna avoid it!
🔔Late/No show policy
-No Call/No Show: 100% of grooming fee
-Within 24hr Cancel: 50% of grooming fee
-Late by 15 minutes or more will result in a no show fee of 100% of the grooming fee.
-Late pickups past the 30 minutes of when your animal is ready will result in a fee.
Any questions or concern please don’t hesitate to reach out! And Thank you in advance for your co-operation and I’m looking forward to seeing all of my furry friends!!
-Sam 🐶🐾
