08/23/2026
Hey everyone, I hate making these post but I'm sharing the updated return policy with you because over the last little bit we have had some misunderstandings about returns.
We are not Walmart or Costco.. we are a small local, independently owned and operated pet store. We are unable to return anything and everything.
I pride myself and my staff with amazing customer service. We try to be fair to everyone. But I constantly make exceptions that hurts the business.
You know WHY?...
Because of social media and reviews.
Because of the potential of someone getting upset and taking to Google or FB to attack my business.
You know what else is sad?
I'm not alone.
So many business owner are scared to stand up for there business for the same reasons. We are scared to lose business over someone taking to social media to attack us instead of coming to talk calmly about something that was a simple misunderstanding.
We are not perfect and we do make mistakes but we do make it right. The people that work retail or service are just that, PEOPLE!
They have feelings and bad days just like everyone else. What happened to the days of respect and being nice to everyone?
With that being said its NOT ok to strong arm my staff or call them names. It is NOT ok to contact me personally to over ride them. Its NOT ok to get mad to the point where my staff have to call me.
I am NOT ok with this anymore. So along with the updates in the return policy, Ill be also implicating a zero tolerance policy.
If you choose to get mad, name call or discriminate, you will be asked to leave and you will not be shopping at Wag's anymore.
The new return policy can be found in the store beside the till and on the receipt. Ill also be posting it on FB and our website.
It really does suck that I even have to make this post because 99.9% of my customers are amazing. I know a lot of you will understand where I am coming from as well, so thank you for that and being loyal customers and friends.
Thank you
-Lindsay