06/28/2026
A Friendly Summer Booking Reminder
We've had another wave of booking requests expire because deposits weren't received within the 24-hour confirmation window.
Please don't assume your booking is secured simply because you've submitted a request. Your reservation is not confirmed until your deposit has been received.
Here's how it works:
1. Submit your booking request.
2. Watch your inbox for your approval and deposit request (usually the same day, or the following morning if your request comes in after hours).
3. Send your deposit within 24 hours.
4. Your spot is officially reserved.
If no deposit is received within 24 hours, the reservation is automatically cancelled and the space is immediately offered to families on our waitlist. During the busy summer months, those spots often disappear very quickly.
Unfortunately, we simply aren't able to send individual reminders or chase down unpaid bookings. With the volume of requests we receive this time of year, we rely on everyone to complete the confirmation process within the allotted time.
If your plans have changed, no problem at all — the booking will simply expire and the space can be offered to another family. But if you do want your reservation, please don't wait.
We'd much rather welcome your pup than have to tell you we're full because your booking expired.
Thanks for helping us keep things running smoothly for everyone this summer. 🐾💛