05/13/2026
The Setback...
It’s been two weeks, two of the longest weeks of my life in this business.
To say we are doing great around here would be a lie. This has been the hardest battle we’ve ever been presented with. The solution isn’t easy and definitely not fast. While things haven't gone smoothly, or the way we would have wanted initially, there truly is a peace that is surpassing all understanding in the midst of it all.
To be a company that tries its hardest to be a voice of hope to others, while offering the best quality products available, we are having our world rocked by the unfortunate choices of others. However, what this is revealing to me, and all of us here at Hay Chix, is that this truly is our moment.
What will we do when held to the fire?
When faced with a giant of a problem such as this?
How will we fight?
Will we just roll over, pack our bags, and head for the hills?
If you’ve been our customer for long, you probably know that’s not our style. What is our style is this….
We took a business that was producing thousands of products daily and completely stopped it when we found out from one of our customers that there was a problem. Yes, this all started with the voice of one person who questioned what was happening with one of her nets.
Some may think that it's crazy to stop production, however, I promise you we will not put out a product we do not believe is 100% the quality we would want.
Our brand has been built on trust, truth, and transparency. That is the only way we intend to do business.
These last two weeks have made me dig deeper for solutions than we knew we could.
We have received our new netting samples and are pleased with what we are seeing! While finding a solution for things going forward doesn’t solve all of the current problems, we are 100% committed to getting all the customers who are requesting replacement nets taken care of first. We know this is frustrating and time-consuming to deal with for you and us. Please trust that we will make things right!
We are in a "Practice What You Preach" moment.
This is where we shake off the dust, saddle up, and trust that God has provided a path out of this valley. We will be sending tens of thousands of pounds of netting to be recycled, and we will be replacing any nets that you feel are affected. We will do what is right, because if I can’t do this business the way it should be done, we won’t do it at all.
To our Awesome, Faithful Customers. We see you, we hear you. We truly appreciate everything you’re doing to help us through this and to say that you’re the best is an understatement. We see the sales of our other products you are buying to support us, we are beyond grateful!
Here’s where we stand:
We will make it through this, and we will be better than we ever were!
Our goal is to start shipping the replacement nets to you next week!
Please say a prayer for our team and all of those involved in this setback. We promise and are committed to serving you all to the very best of our ability.
Once again, thank you all so much for your support.
PS: Here is the song God spoke so clearly through on my drive into work this morning. May it bless and inspire you to keep going like it has me.
https://youtu.be/e0kE-4p7WRs?si=o-fb6V51zLH7XHHq
Blessings,
Kris & The Hay Chix Team
An extra note from The Office Team:
We are human. Every time you sent us an encouraging message or prayer in the last two weeks, we added a tally to this board. You took the time out of your day to encourage our team and we thank you so very much.
