05/06/2026
Why we need 48 hours (or more) to refill your petโs prescriptionโ๏ธ๐๏ธ
๐ Our Two-Step Verification System
After a refill is requested and approved, the medication is counted and checked by two members of our team to ensure safety and accuracy when dispensing.
๐ Controlled Medications
In keeping with Nova Scotia Veterinary Medical Association (NSVMA) regulations, controlled medications are strictly monitored and securely stored. Refills of controlled medications can only be authorized and dispensed by a doctor and require one to be on site in order to fill.
๐ Compounded Medication
Your pet may have been prescribed medication that has been customized to meet their specific needs, such as unique dosages, altering forms (e.g. turning pills to liquid) or adding flavours. These types of compounded medications are altered at a speciality pharmacy and are often a special order product.
It is important to keep track of your petโs medication and when they will be due for a refill.
When tracking your petโs medication:
๐๏ธ Check the upcoming month for holiday closures
โ๐ป Make a note on the calendar of when they are due for a refill
๐ฑ Set up a reminder in your smart phone
To ensure your refill can be properly processed, we recommend calling in your petโs prescription during regular WEEK DAY business hours. Once approved, prescriptions can be picked up during regular business hours including Saturday between 9am-12pm at both of our locations.
In addition to reading the dosage instructions on the label, please pay special attention to when your pet is due for their annual visit. Similar to a human pharmacy, an annual visit with your pet is required in order to continue refilling your petโs regular prescription on schedule.
If your petโs prescription label reads that an exam is due before the next refill or if the month and year of when the refills expire is drawing near, we recommend booking your petโs annual when you pick up the latest refill or at least 2 months in advance.
๐ If you have any questions regarding your petโs prescription refills, please reach out to us at (902) 295-3440
