13/07/2026
Now that I have your attention,
I have been doing this business for 3 years now and today I had to face the weirdest customer possible. I just want people to hear me out before judging. As usual we had food delivery yesterday which was unfortunately delayed due to this bad weather condition in dhaka. Rain water got accumulated in front of my house and there was no way my delivery man could come through this. There were in total 14 delivery locations yesterday, the delivery man waited until 7/8 pm and took half of the parcel (he mainly covered dhanmondi, banasree and mohakhali areas). There was this girl who ordered 1 kg tuna tart and 1 kg chicken liver. She gave me an address which was apparently her office address and nowhere in the chat she mentioned the word “office”. If she did, then I wouldn’t have dispatched her parcel later at 8 pm as I would have known that it had to be delivered within 6 pm. So the delivery guy took the food and later called her when he arrived at her location and she simply asked him to come by today for the delivery as her office hours had ended. The delivery man told her that she had to pay double as he will go to her location for the second time now but she simply said no. Later today, as per schedule when the water went down, I dispatched the remaining parcels. He went to her location first and she refused to receive the parcel as she thought the food proportion was less to what she ordered. She ordered 2 kg and the total parcel weight was 1900 g. To avoid the boxes from breaking we usually give 930 g food in 1 kg container. Fun fact: SHE DIDNT EVEN OPEN THE PACKAGE AT ALL then how will she know what quantity was given to her. She just paid the delivery man 120 tk and returned the parcel. I called her half an hour after this incident, she is simply saying that she returned the parcel and she paid the delivery charge. She is also refusing to pay me 790 tk. Now the thing is I wouldn’t have come here to rant about all these, but you see I cannot sell this food to any other cat as all the cat parents expect fresh food and we strictly follow this. I am just sad that I have come across few customers along this journey, who really have demotivated me doing this food business. If you are one of our customers, you may know that I have always suggested for a “service recovery” or even refunded the money if there was any problem our customers had to face regarding the food delivery from our end. All of this ranting was not about money, it was just about this fact which many forget that I cant sell this food to any other cat now, if only I knew that she wont receive this food, I would’ve fed this to the stray cats. I now have to pay the extra delivery charge to my delivery guy as well as bear this 2 kg loss.
