14/08/2026
Hello our lovely clients!
We have lots of lovely new pups on our books and now is the time to go over some essential house keeping rules for our salon 😁
We love nothing more than seeing happy pups run excitedly into our salon, we do however require that all arrivals and departures are on lead. This is a safety issue - we live and operate on an equestrian property and some pups have never seen a horse before. Sometimes our horses are being tended to outside the salon. Our horses are extremely valuable and we can’t risk injury to one of our horses or your pup if they decide to investigate the horses 🐴
Please drive/park/ reverse only on the driveway areas. There is plenty of room to navigate. We have spent some time patching up our lawned area that has been driven on during wet conditions .
The gate to the salon must be closed AT ALL TIMES. We have fun, sociable pups playing in the salon and can’t risk anyone running out the gate. If in doubt, please wait for either David or I to meet you at the gate.
Sometimes ‘change over time’ can be hectic. Please be patient and wait your turn.
Early arrivals and late pick ups must be discussed and organised prior to your appointment. We are very flexible and try to accommodate everyone’s needs, but we only have 3 holding areas and we do not offer day care for this reason. Please be prepared to collect your pup within 30 minutes of notification that they are ready. It is not appropriate to drop off first thing and tell us you will be back at the end of the day. This takes up a holding bay in a busy small salon all day.
We appreciate that people’s circumstances can change at short notice and always try to reschedule in the event something urgent comes up. However ‘no shows’ without reasonable excuse will not be tolerated. We do have a 24 hour cancellation policy and we send reminders 48 hours prior to your appointment. It is your responsibility to ensure that you provide us with appropriate time to reschedule or fill your spot if you can’t attend.
Please try and toilet your pup before arrival. Our front lawn isn’t the place to do this! There are areas on the property to do this on arrival.
Please do not wander our house, courtyard, property ‘sticky beaking’ this is our home as well. Please do not approach the horses without prior consent. We know they are beautiful and enticing, but we must be mindful of safety at all times.
Thanks for reading, this is for everyone’s safety, consideration and respect.
We look forward to greeting you and your beautiful fur friends on every visit. 🐾❤️