31/03/2026
Be aware, especially for other small business owners.
We were gifted a set of custom key rings that were meant to replicate our cars. Unfortunately, the order was incorrect. When we reached out to have it resolved, the company refused to take responsibility or fix the mistake.
The keychains were returned to them for review, and despite having them back in their possession, they still refused to correct the issue. They have since blocked the buyer’s email, while keeping both the keychains and the payment.
To make matters worse, the owner — who is based in another state — has now chosen to leave a negative review on my business page in retaliation.
It’s incredibly disappointing to see this kind of behaviour from another business. Instead of simply correcting an error, they’ve gone out of their way to try and damage ours.
Unfortunately, this is a reminder that not everyone operates with integrity