21/10/2026
A LITTLE CLIENT ETIQUETTE REMINDER 🐾
It happens like clockwork every year. We hit this time of year, things get busy, and suddenly we’re dealing with an influx of last-minute cancellations, no-shows and unpaid invoices.
So, with love (and just a little frustration 😂), here’s your annual reminder that a little consideration goes a long way.
⭐️ LAST-MINUTE CANCELLATIONS
We understand that life happens. Plans change and unexpected things come up. We get it!
But please give us as much notice as possible if you need to cancel or reschedule. This allows us to adjust staffing and offer your appointment to one of the many clients on our waitlist.
We intentionally operate with low client numbers and a high staff-to-pet ratio to provide the individual attention and quality care your pets deserve.
Your appointment isn’t just another dog thrown into the mix. It’s a carefully allocated spot in our day that helps cover staff wages, business overheads and the cost of keeping our doors open.
We can’t fill a spot we don’t know is becoming available. A little notice makes a BIG difference.
⭐️ NO-SHOWS
PLEASE DON’T LEAVE US HANGING!
You receive TWO appointment reminders:
📱 8am the day before your appointment.
📱 8am on the morning of your appointment.
These reminders come at a cost to our business and are there to help minimise missed appointments.
This morning, I dragged my child out of bed at a ridiculous hour and organised an early pickup for my junior staff member, who couldn’t get a lift, specifically so she could start early to help us accommodate a family with multiple pets.
I then dropped my child to school half-asleep, all to get to the salon on time and ensure we were ready for our clients.
Unfortunately, that client didn’t arrive, and our calls and messages went unanswered.
Behind every appointment is a team of people who have organised their day and made arrangements to care for your pet. We simply ask that you respect the time and effort that goes into making these appointments happen.
⭐️ INVOICES & BANK TRANSFERS
When we offer payment by invoice or bank transfer, we’re extending a level of trust and understanding.
Recently, an invoice was issued with a mutual agreement that payment would be made within one week. We’re now four weeks on, with calls and messages going unanswered.
Offering flexibility is an act of goodwill, and we ask that this is met with the same consideration in return.
We’re a small business with wages, bills and families to support. Just like yours, our families depend on us to keep things running.
If you’ve agreed to payment terms, please honour them. If something has changed, simply communicate with us.
⭐️ OUR WAITLIST
PLEASE CLOSE THE LOOP!
If you’ve asked to join our waitlist, we haven’t forgotten about you. We’re constantly checking our schedule and looking for opportunities to squeeze in the pets waiting for appointments.
If you find an appointment elsewhere sooner, that’s absolutely fine! We genuinely support getting your dog groomed when they need it. ❤️ Just send us a quick message to let us know.
The same goes if you book a last-minute holiday or your availability changes and you can no longer take an appointment over the next couple of weeks.
We can’t keep trying to accommodate you if we don’t know your plans have changed. A quick text takes seconds and makes a real difference to us and the next client waiting.
❤️ A LITTLE REMINDER ABOUT THE PEOPLE BEHIND SEATAILS
We love what we do and care deeply about the animals entrusted to us. We’ve intentionally built a business that reflects that.
But we’re also real people, with staff to pay, overheads to cover, families to feed and lives outside the salon.
Communicate with us. Respect our time. Show us the same love and support that we give your pets.
If you made it to the end…
THANK YOU 🙏
Amy & The SeaTails Pet Spa team 🐾
