The Groom Room Ballarat

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The Groom Room Ballarat Formerly known as Pet Pals Co

A boutique home salon owned and operated by a fully qualified Veterinary Nurse/trained Dog Groomer.

Our focus is on a holistic approach to dog grooming, covering all aspects of physical and emotional health and wellbeing.

Kennedy was so keen that she was in the bath before we even had it prepared
11/10/2026

Kennedy was so keen that she was in the bath before we even had it prepared

Cinder 🔥
06/10/2026

Cinder 🔥

Recently, I've had an increase in clients arriving late to their appointments, so I'd like to gently remind everyone of ...
05/10/2026

Recently, I've had an increase in clients arriving late to their appointments, so I'd like to gently remind everyone of the late-arrival policy. Arrivals of 5 minutes or more past your scheduled appointment time will be considered a no-show, and the full fee for the booked service will apply.

I understand that life gets busy and that sometimes things don’t go to plan. However, even a few minutes can have a significant flow-on effect to the rest of the day. I will never rush your dog — or the dog before or after yours — to make up for lost time. Every dog deserves to be groomed with patience, care and attention, without compromising their comfort, safety or the quality of their groom.

To help keep everything running smoothly:
✨ Please take note of your appointment time in your reminder text message.
✨ Allow yourself a little extra time for traffic, parking and getting organised.
✨ We recommend arriving 5–10 minutes early so your dog has time to toilet before coming inside.
✨ Allow us the time to work our magic in a calm, safe and unrushed environment. Please do not arrive to collect your dog before receiving your 'ready to pick up' text.

We show up for your dogs every day, and all I ask in return is that you respect our schedule to keep things running smoothly 🤎

30/09/2026

✨️ A little payment update ✨️

As of today, 1st October, businesses can no longer pass card payment surcharges on to customers. For a small business like ours, absorbing around 2% of every card transaction can quickly add up, but I don’t intend to increase our prices to cover the cost.

Where possible, we’d really appreciate cash as your preferred payment method. Cash payments are recorded and accounted for just like card payments—it simply helps us avoid payment processing fees.

EFTPOS will remain available at the salon for now, as we understand the convenience of card payments. We may reassess this in the future depending on the impact to the business.

Thank you for supporting The Groom Room Ballarat and helping us continue grooming and caring for your beautiful pups for many years to come. 🤎🐾

🌟 A little update on bookings 🌟After carefully reviewing our schedule for the remainder of 2026, I’ve made the decision ...
02/09/2026

🌟 A little update on bookings 🌟

After carefully reviewing our schedule for the remainder of 2026, I’ve made the decision to close all standard appointments to NEW clients until March 2027.

This hasn’t been an easy decision. I genuinely LOVE what I do, and saying no is something I’ve always found incredibly difficult. But maintaining the level of care and service I pride myself on means knowing when my schedule has reached its limit.

I never want your dog to feel like they’re simply another appointment in a busy day. Every dog deserves my time, patience, attention and expertise — and I want to continue providing the calm, personalised grooming experience that you’ve come to expect from The Groom Room.

For now, after-hours appointments will remain available to new clients, although this may be reassessed as we move further into our peak period.Please note that after-hours appointments incur an additional fee and require a 50% upfront deposit.

🚨 For our existing clients with upcoming appointments:
Please take a moment to check that your booked date and time still works for you. As we move into the busier months, appointment availability will become increasingly limited and I won’t be able to offer the same flexibility with rescheduling. A little planning now can save a lot of disappointment later.

Thank you for continuing to trust me with your beautiful dogs and for allowing me to do what I love every day. Your loyalty and support are genuinely appreciated — and are a huge part of why I’m able to keep doing things the way I believe they should be done.
Quality over quantity. Always. 🐾

Can you guess the breed just by it's wet coat in the bath?
23/08/2026

Can you guess the breed just by it's wet coat in the bath?

MEET YOUR GROOMING TEAMJess joined The Groom Room in 2023 and has been a highly valued team member to the salon. Jess is...
30/07/2026

MEET YOUR GROOMING TEAM

Jess joined The Groom Room in 2023 and has been a highly valued team member to the salon.

Jess is the magician behind the scenes, quietly scrubbing your pets clean and easing their worries with her calm and relaxed energy. Jess has a wealth of knowledge around specific breeds and coat care management. If there is a knot, Jess will find it and make it disappear (like I said, magician).

When Jess is not working you will find her spending time with her 2 children and attending dog shows with her Italian Greyhounds

MEET YOUR GROOMING TEAMFor those of you who may not know me, I am Ebony, the founder of The Groom Room Ballarat. I have ...
29/07/2026

MEET YOUR GROOMING TEAM

For those of you who may not know me, I am Ebony, the founder of The Groom Room Ballarat.

I have always known that I wanted to work with animals. After 13 years in the Veterinary Nursing industry and running my own successful pet care business, I forged my own path in dog grooming. I completed my qualification at the Australian Dog Grooming School under the highly esteemed Nicky Renwood and have been grooming for over 6 years. I take a holistic approach to every groom, it's not just about the hair, it's about the whole dog.

When i'm not working, you will find me spending time with my 3 young children or cuddled up with my own dogs, cats and lizard.

Have you thought about Christmas? Scary, i know! For some of our clients there is only 2 or 3 grooms remaining for 2026....
28/07/2026

Have you thought about Christmas? Scary, i know!

For some of our clients there is only 2 or 3 grooms remaining for 2026. If you haven't done so already, I highly recommended reaching out to book your last few grooms for the year.

As always, the month of December books out FAST and we can't offer appointment changes during this time. Please consider your schedule when booking for December.

Freya 💥
27/07/2026

Freya 💥

Address

372 Greenhalghs Road
Delacombe, VIC
3358

Opening Hours

Monday 9am - 3pm
Tuesday 9am - 3pm
Wednesday 9am - 6:30pm
Thursday 9am - 3pm
Friday 9am - 7pm
Saturday 8am - 7pm

Telephone

+431855294

Website

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