Possum Ridge Pet Crematorium

Possum Ridge Pet Crematorium Losing a pet, regardless of what shape they take, or how long they have been in our lives, can be a difficult time for any family to go through.

Possum Ridge Pet Crematorium is located in Mount Sheridan Cairns, and offers a dignified and caring cremation service to families who have experienced the passing of a beloved pet. Our animals play such an important role in the family unit, and their passing does not change that. As pet owners ourselves, we understand that. Today, we are becoming a much more transient society. Choosing pet cremati

on allows us to keep our companions with us wherever we may travel. For some, burial is simply not an option. Pet cremation provides us with a choice, and allows us to personalise how we would like to remember our loyal friends. At Possum Ridge Pet Cremations, we offer a friendly and caring service to help families during this time of loss. Every pet is different, and we know that each family’s grief will also be different. For this reason, we offer a customised pet cremation service for every individual pet and their families. We are available to come to your home, or nominated Veterinary Clinic, to safely transfer your beloved pet into our care. We can travel throughout the Cairns area, and extend from Port Douglas to Tully. Alternatively, you are welcome to bring your beloved pet on their last journey to us. We will be here to warmly receive you. Possum Ridge Pet Crematorium

Behind the Cairns Crematorium Funeral Home

Address: Foster Road, Mount Sheridan, Queensland, Australia 4868
Phone: (07) 4036 0999 or 0434 206 433 – On Call 7 days a week
Monday – Friday: 8:30am – 4.30pm
After Hours Service Monday – Friday: 4:30pm – 10pm & 5am – 8.30am
Weekend & Public Holiday After Hours Service: 5am – 10pm

19/12/2025
04/09/2025

Sadly, due to the number of tick cases recently, we have been receiving a very high number of pets into our care for cremation services. Please be advised that due to this, it will take a little longer than anticipated for cremation services to take place and pet's ashes to return home to their families again. We thank you for your patience and understanding at this time.

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14/07/2025

*Cairns Show Holiday Closure - Fri 18th July
Our office and Crematorium will be closed this Friday 18.07.2025, due to the show holiday. A staff member will remain on call for afterhours services. Should you require assistance following the passing of a pet at home on this date, please contact 4036 0999 and leave a message with your details. Our on call staff will be in contact as soon as possible to assist. Please be advised we do not have access to records outside of business hours and such communication we will respond to as soon as possible, once our business hours resume on Monday 21st July. We wish everyone a safe long weekend.

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14/04/2025

*Public Holiday Closures*
Our office and Crematorium will be closed for the public holidays on the following dates:
- Friday 18th April (Good Fri) - Monday 21st April (Easter Mon)
- Friday 25th April (Anzac Day)
- Monday 5th May (Labour Day)
If you require assistance, following the passing of a pet at home, please call 4036 0999 and leave a message for the staff member on call. All Email correspondence will be attended to in order of urgency. Please be advised our staff on call do not have access to records outside of business hours and we will follow up such assistance as soon as we can, when we resume our usual business hours.
We wish everyone a safe holiday period.

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04/02/2025

Due to weather conditions and the impact in the Townsville region, we will shortly be experiencing urn shortages/unavailability, and delays in receiving materials and resources we rely on, that are only available to us via transport from further South.
Please be reassured we will do everything we can to continue to care for your pets for cremation services under the approaching circumstances and will keep our page updated with any news or changes to our services.

24/01/2025

*Tuesday January 27th - Public Holiday Closure*
Our office and Crematorium will be closed for the public holiday on Monday 27th January.
If you require assistance, following the passing of a pet at home, please call 4036 0999 and leave a message for the staff member on call. All Email correspondence will be attended to in order of urgency. Please be advised our staff on call do not have access to records outside of business hours and we will follow up such assistance as soon as we can, when we resume on Tuesday 27th.
We wish everyone a safe long weekend.

24/12/2024

*Christmas and New Years Closures/Hours*

Our Office and Crematorium in Mount Sheridan will be closed today Christmas Eve 24th Dec from 2pm and closed Christmas and Boxing Day 25th & 26th. We will re-open on Friday 27th between 8:30am - 4:30pm
We will also be closed on New Years Day Wednesday 1st.

A staff member will remain on call over these periods for Public Holiday After Hours Services and will be available from 5:00am - 10:00pm, should you require assistance following the passing of a pet at home. To request assistance please call 4036 0999 and leave a message. We will contact you back as soon as possible to help.

Please note, response to phone messages and emails received during this period will be attended to in order of urgency. Please be advised Staff do not have access to records outside of business hours and we will follow up such assistance as soon as we can once our usual office/crematorium hours resume. Thank you for your understanding.

We wish you all a safe and enjoyable Holiday period and Christmas and wish you all the best for the New Year.

04/10/2024

*King's Birthday - Public Holiday Closure*
Our office and Crematorium will be closed for the public holiday on Monday 7th October.
If you require assistance on this date, following the passing of a pet at home, please call 4036 0999 and leave a message for the staff member on call. All Email correspondence will be attended to in order of urgency. Please be advised our staff on call do not have access to records outside of business hours and we will follow up such assistance as soon as we can when, we resume on Tuesday 8th.
We wish everyone a safe long weekend.

13/08/2024

*Wednesday 14th Aug - collection services unavailable*

Tomorrow Wed 14th our collection services will be unavailable as our vehicle undergoes necessary maintenance. We will be able to receive pets into our care at our office and crematorium here at Possum Ridge and will resume our collection services on Thursday 15th, otherwise your Veterinary Clinic can also be of assistance if required. Please contact us on 4036 0999 if you have any questions at this time.

16/07/2024

*Show Holiday Closure 19.07.2024*

Our office and crematorium will be closed this Friday 19th July.
During this time, we will have a staff member on call for public holiday afterhours services, should you require assistance following the passing of a pet at home. To request assistance, please call 4036 0999. If we are unable to attend your call immediately, please leave a message and our staff member will be in touch as soon as possible to help.

28/03/2024

*Easter Weekend*

Our crematorium and office will be closed on and from Tomorrow Friday March 29th and will re-open again on Tuesday 2nd April for the Easter holiday weekend.

During this time we will have afterhours services available from 5:00am to 10:00pm. To request assistance following the passing of a pet, please call on 4036 0999 and leave a message which will divert to the staff on call.

Please be advised that our afterhours assistance may be frequently requested this weekend and there may be possible delays to the timeframe in which we can contact you back or be with you.
Please know that we will endeavor to help you as soon as we can.

We wish you all a safe and enjoyable weekend.

24/01/2024

We are continually receiving a very high number of pets into our care here at Possum Ridge and the period of time we require pets to be with us for cremation services unfortunately must also extend. At this stage, for the duration of 2024, this will be a period of up to 3 weeks.

We ask families to please allow up to 3 weeks for cremation services for pets. This will allow us the time required to co-ordinate receiving them into the care of Possum Ridge, the scheduling of and performing of individual cremation, the finalising of ashes as per wishes, and arrangements for return home.

Due to the increase in requests for home collection services, short notice (same or prior day) home collection requests may be unavailable if they conflict with pre-booked commitments. In this event, families will be able to bring their pets on their final journey here to us at Possum Ridge, if required.

Please also be aware that the increase of pets with us will also periodically impact urn availability.

We thank you for your understanding and patience as we care for your furry, feathered and scaly family members. Please do not hesitate to contact us if you have any questions at this time.

Address

Foster Road
Cairns, QLD
4868

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

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