12/30/2025
Hi everyone!
Just a quick update on shipping timelines. We ship live orders Monday through Thursday and were closed from Christmas Eve through this past Sunday. We reopened today and are working through all orders that are not currently on a weather hold as quickly as possible.
Please note that UPS, our logistics carrier, is closed on Thursday for New Year’s Day. This may cause slight delays this week and is unfortunately outside of our control.
For the safety and wellbeing of our turtles and tortoises, we only ship to areas where overnight temperatures remain above 40°F. If your area is below this threshold, your order will be placed on a weather hold in accordance with our terms and conditions and will ship as soon as it’s safe for your new buddy to travel. Turtles and tortoises are ectothermic, and they become more susceptible to illness and death when shipped in super cold weather, which we try to avoid as much as possible!
We truly appreciate your patience and understanding, and we can’t wait to get your new friend to you safely!
- Your MTS Team 🐢💚