10/05/2026
Surviving the Extreme Client
This was the name of an article I just read. Whenever we arrive at your home to do your cat(s) we always ask what you want done or what you want the cat to look like. This serves several purposes one it makes sure we know what you want but also talking to you frequently you give us the information we need to get an accurate picture of your cat's condition. You might mention that the cat has matts, that he or she is a handful, or that he or she recently had a surgery or that they have arthritis. If your cat is really matted or matting is close to the skin, we might have to shave to get them out, I have also had customers give me a severely matted cat and ask me don't I have a good brush that could just comb them out. By talking to you I learn what you want I will try to tell you what I think I can do. I jokingly have a magnet on my van that says I am a groomer aka miracle worker. At times I am amazed at how good I make a cat look. At other times though I may have to take the cats fur much shorter than you want. I have seen cats' skin have sores from matts rubbing on its skin. I have seen matts so bad they have ripped the skin. I have seen nails so long they have punctured the pads on the feet and the owner can't understand how I think this is a problem. I will always talk to you before I take your cat to the van hopefully what you want and what I can do are the same of at least close.