05/16/2026
Mama Maids is hiring for a full-time Receptionist/Administrative Assistant!
Know anyone that would be a fabulous fit?
Have them apply here:
https://form.jotform.com/243616647325157
The details:
Date posted: May 15, 2026
Pay: From $14.00 per hour
Job description:
SUMMARY
The Receptionist/Administrative Assistant position is responsible for answering and directing incoming calls, greeting and assisting walk-in clients, managing cleaning schedules, and handling intake for estimates and service requests. This role serves as the first impression of Mama Maids and must maintain a warm, professional, and solution-oriented demeanor through all forms of communication. The position also performs moderately complex administrative functions supporting the Operations, Scheduling, Sales, and Customer Service departments.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
* Professionally answer and direct all incoming calls, texts, emails, and website inquiries.
* Greet and assist walk-in visitors, clients, applicants, and vendors in a friendly and professional manner.
* Manage daily cleaning schedules and coordinate route adjustments with cleaning technicians and management.
* Handle intake for new client quotes by gathering property details, scheduling walkthroughs, and entering information into company systems.
* Confirm upcoming appointments and communicate schedule changes with clients and staff.
* Maintain accurate client records, notes, and service details within Jobber and company systems.
* Monitor and respond to website requests, social media messages, and online inquiries.
* Assist with onboarding paperwork and administrative support for field staff.
* Coordinate meeting room setup for interviews, team meetings, or client consultations.
* Prepare, print, organize, and distribute company documents, checklists, and training materials.
* Assist with quality control follow-ups and customer satisfaction communications.
* Carry out administrative duties such as filing, scanning, copying, data entry, and office organization.
* Assist with supply ordering and maintaining office inventory.
* Support marketing, operations, training, and management teams with administrative tasks as needed.
* Maintain confidentiality regarding company, employee, and client information.
* Help uphold Mama Maids’ standards of professionalism, empathy, accountability, and exceptional customer service.
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QUALIFICATIONS
* Excellent verbal and written communication skills.
* Strong customer service and interpersonal skills.
* Ability to multitask and remain organized in a fast-paced environment.
* Professional appearance and positive attitude.
* Strong problem-solving and scheduling coordination abilities.
* Proficiency with computers, Google Workspace, and scheduling software.
* Experience with Jobber, CRM systems, or office administration preferred.
* Ability to work independently while collaborating with a team.
* High attention to detail and follow-through.
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CORE VALUES ALIGNMENT
This role must embody the core values of Mama Maids by:
* Treating clients and team members with kindness, professionalism, and empathy.
* Maintaining honesty, integrity, and accountability in all interactions.
* Creating a welcoming and positive office environment.
* Taking ownership of problems and helping find solutions quickly.
* Supporting a culture of excellence, reliability, and teamwork.
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PHYSICAL REQUIREMENTS
* Ability to sit, stand, walk, and use office equipment for extended periods.
* Ability to occasionally lift office supplies or materials up to 25 pounds.
* Ability to communicate clearly in person and over the phone.
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POSITION TYPE
* Full-Time
* In-Office Position
* Hourly/Salary based on experience
Join us to be part of a vibrant team where your organizational talents and customer support skills will shine! We’re committed to creating an inclusive workplace that values energetic professionals eager to make a difference every day.
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Work Location: In person - 906 Washington Street Pella IA
