09/01/2026
🐾 Kerens K-9 Business Hours & Communication Update
I’ve honestly hesitated to even make this post.
One thing I’ve always taken pride in with Kerens K-9 is being accessible to my clients. I never wanted anyone to feel like they couldn’t reach me, had a question they couldn’t ask, or didn’t know what was happening with their dog.
But as Kerens K-9 has continued to grow, I’ve realized that being accessible and being available 24/7 are two very different things—and trying to do the latter simply isn’t sustainable.
So, after putting it off for probably way too long, Kerens K-9 officially has business hours. 😂
Monday–Friday: 8 AM–5 PM
Saturday–Sunday: CLOSED
For a little perspective, I’m currently averaging around 200 messages a week.
And no, that does NOT mean 200 new inquiries or 200 people trying to book dogs every week. 😂 I’m not trying to overinflate numbers here.
That includes everything—new inquiries, current clients, scheduling, follow-up questions, previous clients needing support, appointment changes, boarding questions, updates, etc. But regardless of what category they fall into, they’re still messages that have to be opened, read, checked against my schedule when necessary, and thoughtfully answered.
And they don’t all come through one convenient inbox.
They come through the business page, my personal Facebook, texts and phone calls—sometimes as early as 5 AM and as late as 2 AM.
Kerens K-9 is currently operated by one person. I’m the trainer, scheduler, kennel attendant, customer service department, social media manager and everything in between. When dogs are physically here, caring for and training them has to come before answering my phone.
Going forward:
🐾 Messages received after 5 PM will be answered the following business day.
🐾 General inquiries, scheduling questions and messages received over the weekend will be answered beginning Monday. Please allow up to 48 business hours for a response during particularly busy weeks.
🐾 If your dog is ACTIVELY IN OUR CARE over the weekend, you will absolutely still be able to communicate with me regarding your dog. That will always take priority. If your dog is not currently here, weekend messages will wait until Monday.
🐾 There will be NO Saturday or Sunday drop-offs, pickups, training visits or consultations.
🐾 WEEKEND BOARDING: If your dog is staying with us for the weekend, drop-off must be scheduled before 5 PM Friday and pickup will be scheduled after 12 PM Monday.
This means weekend boarding will now be treated as a Friday–Monday stay. Please plan accordingly when booking.
🐾 Please keep Kerens K-9 communication within our business channels. Reaching out through my personal accounts, friends, family, coworkers or people who happen to know me through completely unrelated parts of my life is not an appropriate way to bypass business hours or get a faster response.
And one thing I really want to emphasize: seeing that I have read your message does not mean I am ignoring you.
Sometimes I open a message and need to check my schedule. Sometimes I need to look back at a contract or training plan. Sometimes I’m in the middle of working dogs and simply cannot stop to type a thoughtful response. And sometimes I’ve already told you, “I’ll let you know,” and I’m still figuring out exactly what I told you I would figure out.
If I’ve told you I will get back to you, please give me the opportunity to do that.
To anyone who has experienced a delay in communication from me, I genuinely apologize. The fact that this little business has grown to the point where I even need to make a post like this is something I’m incredibly grateful for.
But I’m also a wife, mom, full-time RN and a human being outside of Kerens K-9. I cannot be available to a business 24 hours a day, seven days a week and still give my family, my nursing career, myself, and most importantly, the dogs currently entrusted to me the attention they deserve.
These boundaries aren’t about caring less about my clients.
They’re what allow me to continue caring as much as I do without eventually burning myself completely out.
Thank you for trusting me with your dogs, supporting Kerens K-9 and understanding that sometimes the person behind the business page has to put the phone down too. 🐾
— Tiffany
Kerens K-9