08/10/2026
🚨 IMPORTANT MOBILE GROOMING POLICY REMINDER 🚨
Please understand that mobile dog grooming is a little different from a traditional salon.
Because we work with animals, our schedule cannot always run down to the exact minute. Dogs are unpredictable. A dog may take longer than expected, have behavioral difficulties, need additional care, or simply require more time than anticipated. When that happens, it can cause appointments later in the day to run behind.
If we notify you that we are running behind and you confirm that the delay is okay, that appointment is still considered confirmed.
Once you have confirmed that you are okay with the estimated arrival time, please do not cancel the appointment once we are already en route or arriving at your location because of the previously communicated delay. Any cancellations are gonna be considered no-shows and same-day cancellations and you will be charged in full.
Last-minute cancellations after we have traveled to your location result in lost time, fuel, and an appointment slot that could have been offered to another client.
We completely understand that emergencies happen, and those situations will always be handled individually. However, repeatedly canceling because your groomer is running behind after you have already agreed to the delay is not acceptable.
Please remember: we groom dogs. Dogs are animals, not machines, and unfortunately they did not receive the memo about keeping our schedule on time. 😂
We appreciate everyone’s patience, understanding, and respect for our time just as we respect yours. ❤️
Thank you for supporting a small, local mobile grooming business!