07/24/2026
🐾 No Sad Pets Grooming Policies 🐾
To provide a safe, stress-free experience for every pet, the following policies are effective immediately.
📅 Appointments
• Appointments are by reservation only.• New clients are required to pay a 50% non-refundable deposit when booking.• Appointments are not confirmed until the deposit has been received.
⏰ Arrival Policy
• Please arrive on time for your appointment.• Clients arriving more than 15 minutes late may need to be rescheduled and may forfeit their deposit if the appointment cannot be completed.
❌ Cancellations & No-Shows
• Cancellations made 48 hours or more before the appointment may reschedule their deposit one time.• Cancellations made less than 48 hours before the appointment will forfeit their deposit.• No-call/no-shows will be charged 100% of the scheduled grooming fee before another appointment can be booked.• Repeat no-call/no-shows may be refused future services.
💲 Payment
• Payment is due at the time of pick-up.• A $35 returned payment fee will be charged for any declined or returned payment.• Outstanding balances may be subject to a $10 per day late fee.
🐕 Fleas & Ticks
• Pets found with fleas or ticks during their appointment will receive a flea/tick treatment for the safety of all pets in my care.• An additional $20 flea/tick treatment fee will be added to the grooming bill.
✂️ Matted Coats
• Matted coats can be painful and unsafe to brush out.• If shaving is the most humane option, it will be performed to prevent unnecessary stress or injury.• Additional charges may apply for severe matting.• No Sad Pets Grooming is not responsible for irritation, redness, nicks, or pre-existing skin conditions revealed after removing a heavily matted coat.
🩺 Senior Pets & Health Conditions
• Grooming older pets or pets with medical conditions is performed with extra care.• However, grooming may expose underlying health issues that are outside my control.• I reserve the right to stop a groom if continuing would put the pet at risk.
⚠️ Aggressive or Unsafe Behavior
• If a pet displays aggressive or unsafe behavior, the groom may be stopped for the safety of the pet and groomer.• Owners are responsible for payment for services completed up to that point.• Future appointments may require behavioral accommodations or may be declined.
📞 Pick-Up Policy
• Owners will be notified as soon as their pet is ready for pick-up. • Pets must be picked up within 15 minutes of notification. • If you anticipate being late, please notify me as soon as possible. • Pets not picked up within 15 minutes without prior notice will be charged a $15 per hour (or any portion of an hour) daycare fee until they are picked up.🐾 No Sad Pets Grooming Policies 🐾
📸 Photos
• I may take photos of your pet before or after grooming for my business social media and advertising.• Please let me know before your appointment if you do not wish for your pet's photos to be used.
Agreement
Scheduling an appointment with No Sad Pets Grooming constitutes acceptance of these policies. Policies are subject to change at any time.
Thank you for trusting No Sad Pets Grooming with your pet! My goal is to provide a safe, comfortable, and positive grooming experience for every furry client. ❤️🐾