10/15/2026
When a layaway is placed and an item is being waited on (enclosures, decor, furniture for the enclosure, etc.) we will call the customer when the stuff comes in. Please do not constantly call asking about it. I promise when whatever we are waiting on comes in we will call you.
Calling everyday asking for the item that is on order and that we are waiting on, several other customers are also waiting on something in this order, will not speed up the delivery process.
We try to help you guys out by offering layaway - not everyone can afford large ticket items up front, but when we are constantly answering the phone to the same person asking over and over again if their stuff is here yet, it takes time away from other things that need to be done in the store - like feeding animals, cleaning enclosures, waiting on other customers that are in the shop at the time.
Trust me, if we had any way to speed up the delivery of items, we would do it! We are almost always waiting on items for the shop in these delayed orders as well.
Just please be patient with us - if this can't be respected, we will regretfully have to stop taking payment for items that are not here already and we will have to cancel our layaway option. We do this as a favor to our customers and to help our customers. It is always an option of ours that can end without warning. Please respect that.
I would also like to add that going forward, no layaways/holds in shop will be allowed on aquatic animals like fish, axolotls, amphibians or invertebrates due to their sensitive nature. You CAN however put enclosures and decor for these animals on layaway. And also any special orders for animals will now have to be paid for up front due to people ordering animals and not coming to get them as promised.
Thanks
- Management
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