14/09/2026
🐠 ETHAN BETTA HUB — SICK, DOA & WRONG FISH REPLACEMENT POLICY 🐠
Sa Ethan Betta Hub, maingat naming chine-check at pini-pack ang bawat order bago ipadala. 💙🐟 Quality, proper handling, at customer satisfaction ang priority namin.
Pero dahil live fish ang ating ino-order, may natural risk talaga sa shipping—lalo na kapag mahaba ang biyahe. Habang nasa transit, maaaring makaranas ang fish ng stress, pagod, pagbabago ng temperature, at iba pang factors na hindi na natin kontrolado once nasa byahe na. 📦🚚🐟
Kaya hinihiling namin sa lahat ng customers na basahin at intindihin muna ang aming Replacement Policy bago mag-order.
✅ COVERED CASES
🐟 SICK FISH
Normal na makaranas ng stress ang fish pagkatapos ng mahabang biyahe. Please give the fish time to rest, adjust, and recover.
Kung hindi ito gumaling o hindi nakaligtas after the required period, maaaring mag-file ng replacement claim, subject to verification.
💀 DOA — DEAD ON ARRIVAL
Kung dumating na patay ang fish, maaaring humingi ng replacement subject to verification.
➡️ Same fish/variant kung available
➡️ Kung unavailable na, maaaring pumili ng same-value fish
🐟 WRONG FISH RECEIVED
Kung napatunayang nagkamali kami sa naipadalang fish:
✅ FREE replacement
✅ Ibibigay ang tamang fish na originally ordered, subject to availability
✅ Kung unavailable na, maaaring pumili ng same-value fish
✅ No need to return the wrong fish once the error has been verified by Ethan Betta Hub.
⚠️ NOT COVERED
Tail Bite • Split Tail • Torn Fins • Minor Fin Damage
Ang mga ito ay maaaring mangyari dahil sa stress during transportation and handling, at mas mataas ang risk kapag mahaba o matagal ang biyahe. Ito ay itinuturing na natural risk kapag nag-o-order ng live fish online.
📸 CLAIM REQUIREMENTS
Para sa Sick & DOA claims:
🎥 Clear and unedited unboxing video is REQUIRED.
Para sa Wrong Fish Received:
📸 Mag-provide ng clear photos/video ng fish na natanggap kasama ang order details para ma-verify namin ang concern.
🔎 ALL REPLACEMENT CLAIMS ARE SUBJECT TO VERIFICATION.
💙 We value every customer and every fish we send.
🙏 Maraming salamat sa inyong tiwala, pang-unawa, at suporta sa Ethan Betta Hub! 🐟
ETHAN BETTA HUB
We take care of every order. 🐠💙
