05/06/2026
At Pawsome Pups Grooming Salon, our goal is to provide a safe, stress-free, one-on-one grooming experience for every pet. To ensure we can continue offering the highest level of service, we kindly ask all clients to review and follow the policies below.
Appointment & No-Show Policy
* Clients must arrive on time for all scheduled appointments.
* Single-dog appointments arriving more than 15 minutes late will be canceled and rescheduled.
* Multi-dog appointments arriving more than 10 minutes late will be canceled and rescheduled due to the additional time required.
* Clients who no-show an appointment without notice will be charged. After one no-show occurrence, future no-shows will result in a charge equal to the full grooming service.
Pick-Up Policy
* Once you receive your pick-up text, we ask that your pet be picked up within 20 minutes.
* If you are running late, please contact us as soon as possible.
* Timely pick-ups help us maintain our one-on-one grooming schedule and ensure a smooth transition for all appointments throughout the day.
Cancellation & Rescheduling Policy
* Single-dog appointments require a minimum of 24 hours’ notice for cancellations or rescheduling.
* Appointments involving two or more dogs require 48 hours’ notice.
* Cancellations made outside of the required notice period will result in a fee equal to 50% of the scheduled service for the first occurrence.
* A second late cancellation will result in a charge equal to 100% of the scheduled service.
Vaccination Policy
* All pets must be current on their rabies vaccination.
* Proof of rabies vaccination must be provided at least 24 hours prior to the appointment.
* If proof is not received, the appointment will be rescheduled.
Matting Policy
* Matted coats require additional time, care, and attention and may result in additional grooming charges.
* In cases of severe matting, shaving may be necessary to safely and humanely remove the coat.
* We ask that clients notify us when booking if they know their pet is matted so that appropriate time can be reserved.
Flea Policy
* If fleas are discovered during the grooming appointment, clients will be notified immediately.
* For the health and safety of all pets in our care, grooming services may be discontinued until the pet has received appropriate flea treatment.
* We recommend consulting your veterinarian regarding flea prevention and treatment options.
Senior & Medically Fragile Pet Policy
* The safety and comfort of senior pets are always our top priority.
* Please inform us of any medical conditions, mobility concerns, heart conditions, respiratory issues, or recent health changes prior to the appointment.
* Grooming services may be modified, shortened, or postponed if we believe continuing would place undue stress on the pet.
* We reserve the right to refuse or discontinue grooming services if doing so is in the pet’s best interest and safety.
Thank you for choosing Pawsome Pups Grooming Salon and for your continued support. We appreciate your trust and look forward to caring for your furry family members. 🤍🐾
