21/10/2026
Polite Notice – Terms & Conditions 📋
I would like to take this opportunity to remind all customers of my Terms & Conditions, which are now provided via the link in your appointment confirmation email and are also available to view on my social media pages.
Please note that the following circumstances may incur additional charges, in accordance with my T&C's;
• Missed Appointment (No-Show)
• Late Cancellation (Less than 24hrs)
• Late Arrival (Leading to a Reschedule)
• Late Collection (After 15 minutes)
• Flea Fee
• Soiling & Sanitisation
• Dematting (Where deemed appropriate)
As a small business owner, these policies are essential to protecting my business and ensuring that appointments run smoothly and fairly for everyone. While I always aim to be as understanding and accommodating as possible, there may be occasions when I must apply the relevant charges in line with my T&C's.
As the business continues to grow, appointments are in high demand, with customers often waiting for availability. Late cancellations and missed appointments can result in valuable appointment slots going unused, preventing other customers from booking and causing a loss of income for my business.
I kindly ask that all customers provide as much notice as possible if they need to cancel or rearrange an appointment or are running late. Please also notify me as early as possible if your dog is unwell or in season. Your cooperation is greatly appreciated.
I would like to take this opportunity to extend a heartfelt thank you to all my wonderful customers for your continued support, loyalty and custom. As a small business, your support truly means the world to me and I look forward to continuing to pamper your lovely dogs! 🐾
Kind regards,
Jodie @ S&S
