15/10/2026
🐾 NO-SHOW APPOINTMENTS & THE IMPACT ON SMALL BUSINESSES 🐾
I feel it’s important to address something that has unfortunately happened today at Cynefin Pet Care.
Today, I had a grooming appointment booked for two dogs from the same household, and sadly, neither dog arrived for their appointments.
Appointment reminders had been sent, but no response or communication was received, and nobody turned up.
This is incredibly frustrating, especially as these appointments were reserved specifically for these two dogs and could have been offered to other clients who may have been waiting for a grooming space.
As a small, independent business, missed appointments have a real impact. 💙
✂️ Time is money. Grooming appointments take time to plan and prepare for.
📅 My diary is carefully scheduled. Every appointment is allocated time, and when someone doesn’t show up, that time is lost.
🐶 Other customers miss out. Someone else could have used those appointments, particularly those waiting for a space.
💷 My business still has expenses to pay. equipment, products, bills and other running costs don’t stop just because a client doesn’t turn up.
I completely understand that life happens. Emergencies and unexpected situations can arise, and I will always appreciate communication if something goes wrong. A quick message or phone call can make a huge difference.
However, receiving appointment reminders and then having no response and no attendance is disappointing and unfair to a small business.
Please remember that when you book an appointment, you are reserving my time, skills and income. That time cannot always be filled at the last minute, especially when two grooming appointments are involved.
📌 A reminder that my Terms and Conditions are in place for a reason, and missed appointments may incur charges in line with these terms.
I work incredibly hard to provide the best possible care and grooming for your dogs, and I put a lot of time and effort into running Cynefin Pet Care.
I am incredibly grateful to all my wonderful clients who attend their appointments, communicate when circumstances change and respect the time I dedicate to their pets. Your continued support means everything to me. 💙
Please respect small businesses, their time and their livelihoods. We work hard to provide a service we love, but we also need our time and businesses to be respected. 🐾
Thank you for supporting Cynefin Pet Care.
Emma 💙