16/10/2026
🐾 “I’VE APPLIED BUT I’VE NEVER HEARD ANYTHING BACK!” 🐾
Ah yes. The sentence that makes our tiny admin team quietly reach for the biscuit tin.
We see this comment a LOT, so we thought we’d re-explain a few things about how our application process works.
We are not the fastest rescue in the world when it comes to admin. We won’t pretend otherwise. We’re a very small team, and the dogs currently in our care will always take priority over social discourse.
But we do have a system. And despite occasionally looking like we’re running the entire rescue with three paperclips and a packet of Hobnobs, it’s actually a pretty good one.
📩 1. EVERY single application gets a response.
When you submit an application, you automatically receive a confirmation email explaining what happens next.
“If you haven’t heard from us within a couple of weeks, you probably haven’t been shortlisted for that particular dog. BUT, if you’ve submitted a good application, we’ll keep it on file for future matches”
How long that takes depends enormously on what you’re offering.
If your requirements are very specific, you might be waiting years for the right dog. If you’re experienced, flexible, open-minded and openhearted, you could find yourself matched very quickly.
We match dogs to homes, not homes to dogs. ❤️
🐾 2. Are you absolutely sure you’ve applied to US?
We know the rescue world is a bit of an administrative obstacle course. Every rescue has its own forms, its own systems and its own processes. Frankly, we’d struggle to remember where we’d applied too!
We’ve actually tried to improve this by providing several breed clubs with our software free of charge, allowing us to share a portal and applications between participating rescues.
But here’s the thing.
An astonishing number of people who comment that they’ve applied to us and never heard back haven’t actually applied to us at all. They’ve applied to another rescue.
We’re slow sometimes, but we’re absolutely obsessive about keeping records. If you’ve applied, we can find you!
So please, before announcing to the world that we’ve ignored you, please just double-check it was actually us you applied to.
📝 3. The application form really does matter.
We know it’s long. We know it asks lots of questions. We promise we’re not collecting information for a future career in writing your biography (although for a small donation towards training fees we are happy to consider doing so)
But we need that information to assess whether you’re suitable for one of our dogs.
If you’ve left half the form blank, given one-word answers or told us absolutely nothing about your experience, we’ve got very little to work with.
And unfortunately, that means you’re unlikely to hear anything beyond your confirmation email.
A good application is worth its weight in Golden Retrievers.
💬 4. Sometimes the conversation has simply reached its natural stopping point.
If we’ve spoken to you, discussed the dogs we have and established that there’s no suitable match at the moment, we’re not going to keep messaging you every week to say we still haven’t got one.
That doesn’t mean we’ve “not got back to you”
It means we’ve taken the conversation as far as we can for now.
When a suitable dog comes along, we’ll pick it back up. Until then, our attention needs to be on finding homes for the dogs who need them TODAY, rather than discussing dogs we might or might not have in six months.
📱 5. PLEASE ANSWER YOUR PHONE!
This one genuinely baffles us.
You’ve completed our very comprehensive application form. You’ve told us all about your home, your family, your experience and your dreams of sharing your sofa with a hairy golden lunatic.
We shortlist you because you obviously spent a lot of time on that application form.
We send you a WhatsApp or text.
And then…
TUMBLEWEED. 🌵
Nothing. Not a sausage.
We cannot tell you how often this happens! Sometimes within 24 hours of us receiving your application
Maybe you’ve put the wrong phone number on your app, maybe the wife has put their foot down and said no more dogs, maybe an application has come good for another dog from elsewhere.
We’ll message once and give you a day to respond. If we hear nothing, we’ll move on to the next shortlisted person. Takes 2 seconds to reply and say you’re no longer available if things have changed - and it would help us move on quicker We won’t reach out again unless we hear back at some point.
Not because we’re being mean, but because we simply don’t have the resources to chase people who appear to have lost interest.
❤️ AND FINALLY…
We know applying to adopt can be frustrating. We know waiting is hard, particularly when you’ve fallen in love with a dog on our page.
We also know there are some absolutely wonderful homes sitting on our waiting list, and we genuinely appreciate every person who offers one.
But please remember that behind this page is a very small group of people juggling assessments, training, vet appointments, emergencies, rehoming and approximately 700 other things before breakfast.
We’re doing our best to find the right homes for dogs who often haven’t had the easiest start in life.
So if you haven’t heard from us, please don’t automatically assume you’ve been ignored. And if we DO contact you, for the love of all things golden, ANSWER YOUR PHONE! 🐾
Thank you for bearing with our slightly chaotic but very committed little rescue. ❤️
Love from Ralph, chief application form eater