05/04/2026
Deposits
A deposit is required to secure all grooming appointments. This deposit will be applied toward your final service total.
Cancellations & Rescheduling
We require a minimum of 24 hours’ notice for any appointment cancellations or changes.
Cancellations made with more than 24 hours’ notice: Your deposit can be transferred to a future appointment.
Cancellations made with less than 24 hours’ notice: Your deposit will be non-refundable.
No-shows: The deposit will be forfeited, and future bookings may require full prepayment.
Late Arrivals
If you arrive more than 15 minutes late, we may need to reschedule your appointment, and your deposit may be forfeited.
Repeat Cancellations/No-Shows
Clients who repeatedly cancel late or miss appointments may be required to prepay in full for future bookings.
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We appreciate your understanding and cooperation, as this policy helps us respect the time of all clients and maintain a smooth schedule for every pet in our care 🐾
