23/09/2026
Why some kitten owners ask for advice and others look for someone to blame 🩷
When something goes wrong with a cat, two owners can have the exact same situation and respond in completely different ways. One owner contacts you because they value your experience. They’re worried, but they’re looking for guidance. They want to know what you’ve seen before, what questions to ask the vet and whether there is anything useful you can share.
Another owner may contact you from a very different place. They’re upset, stressed and looking for someone to blame. Sometimes they believe the breeder should pay. Sometimes they think the problem must have started with you. Sometimes they simply haven’t been prepared for the reality that illness and accidents can happen to any cat.
A lot of the difference comes down to expectations. If an owner has been told from the beginning that unexpected illness can happen, that insurance is worth considering and that future veterinary care is part of ownership, they have a much better framework when something goes wrong. They may still be upset, of course they will be, but the breeder is not automatically placed in the wrong role.
This is why I think free take home insurance is such a useful conversation starter. It lets you set expectations kindly and early. And when expectations are set early, future conversations are much more likely to be about helping the cat rather than arguing about who should pay ✨
If this gets you thinking about the expectations you set with owners and you’re an Australian cat breeder, I’ve put some more information in the comments for you.