Nationally accredited and certified Dog Trainer / Behaviourist by the National Dog Trainer Federation - NDTF as well as certified in:
Cognitive Canine
- Animal Psychology 2014
British College of canine Studies
- Dog behaviour management - Puppy Training 2016
- Certified Pet sitter 2017
Cognitive Canine
- Leash Reactivity - aggression in dogs 2018
- From Rescue to home 2020
- Building relationship with Rescue Dogs 2020
- First aid for dogs
Terms and Conditions
Pooch Positive and Petra Shearer reserves the right to amend the terms and conditions at any time. Please read and accept these terms and conditions before making a booking with us. Cancellation Policy
We are not required to provide a refund if you change your mind about the services you asked for. In home sessions:
24 hours’ notice - VIA TEXT/PHONE CALL OR EMAIL is required to reschedule a private training session booking. If you need to reschedule within 24 hours, please CALL OR TEXT, as your email may not be received in time. This applies throughout Covid restrictions. If you book a package deal and do inform us at least 12hrs in advance you will forfeit your appointment. Packages EXPIRE 1 year from payment date and cannot be transferred or swapped. If you book a package deal and decide you don’t want to use all the sessions, you will forfeit the remaining sessions. You may pause part way through and recommence at a future date within that 12-month period. Group sessions:
48 hours’ notice is required to cancel prior to a group session commencing or a fee of $50
If you have paid for a session or class and cancel it yourself, you will need to contact us for further action. No refunds or transfers will be given after a course has commenced. No refunds or transfers will be given due to dogs coming on heat or health issues. We will work with you to reschedule your appointment(s) where we can. COVID Isolation/Quarantine
No refunds or transfers will be issued if you are quarantined / in isolation due to COVID during a course. We do NOT offer refunds or transfers, the above notice periods apply, and we will work with you to reschedule postponed appointments
Session cancellation by Pooch Positive
We reserve the right to cancel a session at any time. If weather is extreme, we may cancel a session as a safety precaution for you and your dog. Dogs
You are responsible for your dog at all times. A lead must be always on your dog. Do not allow your dog to roam freely and approach other dogs and owners whilst in training. You are responsible for any damage caused by yourself or your dog to a person or property. If you have registered 2 or more dogs for a group training session, you must have a handler for each dog. Please DO NOT allow your puppy to be on the ground when you are walking to a puppy preschool or socialization venue. Dogs that bark excessively may need to be removed from class out of respect for residents in the area, but we will try to work with you in class to avoid this. Risk
You accept all responsibility of possible risk of injury and or damage to yourself, your dog and any others that accompany you to a training session run by Pooch Positive and Petra Shearer. Safety
All information you give to Pooch Positive before a session, regarding your dog and its behaviour around other dogs and people and vaccination status, should be honest and accurate. Vaccinations
Puppies attending our puppy school or other sessions must have first vaccination and be in good health. Dogs attending other sessions must be fully vaccinated and in good health. Free Training
Occasionally some of our training sessions are at no charge. The same terms and conditions apply to these sessions. Photos/Media
We take photos of our classes and sessions for social media. These photos remain the property of Pooch Positive and Petra Shearer. If you do not wish to be photographed, please tell us PRIOR to your session. Correspondence/Communication
Upon registering for a session, you will be sent a confirmation text or email 24-48 hours before the session confirming our appointment. It is your responsibility to provide correct contact details and respond accordingly.
